Health, Welfare & Disability

College Health, Welfare & Disability Support

We have an excellent reputation for student welfare at St Anne’s and we encourage you to be familiar with what’s available. The ‘welfare team’ includes members of the Decanal Team, College Officers, health professionals, JCR and MCR welfare reps and Peer Supporters. Be assured that the support is here for you. Try to seek guidance and help as early as you can.

Rachel Busby

Dean of Welfare & Harassment Advisor

Tel: +44 (0) 1865 274881
Email: dean.welfare@st-annes.ox.ac.uk

For any welfare concern for yourself or another student, unsure where to access support, struggling with college life, experiencing family issues including estrangement and concern around returning home for vacation, feeling overwhelmed or if you’re experiencing harassment

Available weeks -1-10: Tues 9am-4pm, Weds 9am-2pm, Thurs 9am-2pm


Welfare Office, adj. 50 Woodstock Rd 

Clare Woolcott

College Nurse

Tel: +44 (0) 1865 274800 (via Lodge)
Email: st-annesnurse@nhs.net

For medical, physical or mental health, and welfare concerns, e.g. sleep disturbance, contraception and sexual health, anxiety and panic attacks, low mood, depression, suicidal thoughts

Available weeks 0-9: Mon 8:30am-midday, Tues 12:30-4pm, Weds 10:15am-midday, Thurs & Fri 12:30-4pm 

Drop-in at 27 Banbury Rd, Ground Floor

Sheila Smith

Disability Co-ordinator

Tel: +44 (0) 1865 274840
Email: sheila.smith@st-annes.ox.ac.uk

For matters relating to disability or ongoing health conditions; exam arrangements; if you have declared a disability or think you need to; or if you have incurred an injury that impacts upon exams or access to your course 

Available year-round: Mon 8:30am-midday, Tues 12:30-4pm, Weds 10:15am-midday, Thurs & Fri 12:30-4pm

First Floor Hartland House  

JCR & MCR

Student Peer Supporters & Welfare Reps

Students trained to listen and advise on options for further support if you’re homesick, feeling isolated, feeling low or worried or have concerns about any aspect of college life. 

Available weeks 0-8: contact by email

Welfare Reps: Ruby Gold (JCR), Nick Bonsall (JCR), Alice Spiers (MCR), Nicole Eichert (MCR), Hannah Zillessen (MCR)

Peer Supporters: Anna Sharpe, Theo Davies, Gbenga Chesterman, Nick Bonsall, Ruby Gold, Grace Tierney (JCR)

Ben Verboom, Rob Stagg & Jennifer Cassidy

Assistant Deans

Tel: +44 (0) 1865 274800 (via Lodge)

For any welfare concern for yourself or another student in the evening 

Available weeks 0-9: Every evening between 7pm-8am on a rota.

Don Porcelli

College Dean

For disciplinary and community issues e.g. if you experience anti-social behaviour or persistent noise issues

Available weeks 1-8

Where to find support:

In an emergency dial 999 (then please inform the Lodge so they may direct the emergency service to your location)
For urgent but non-emergency medical advice dial 111 or visit 111.nhs.uk

For medical concerns e.g. illness, minor injury, contraception and sexual health you may contact the college Doctor
Dr Leaver and Partners, Jericho Health Centre, New Radcliffe House, Walton Street
(T) 01865 311234 / (T) 111 out of hours
https://www.leaverandpartnersjericho.nhs.uk/

Or the college nurse
Clare Woolcott
Drop-in at 27 Banbury Rd, Ground Floor
Available weeks 0-9, Mon 8:30am-midday, Tues 12:30-4pm, Weds 10:15am-midday, Thurs & Fri 12:30-4pm
(T) Contact via Lodge 01865 274800
Email: st-annesnurse@nhs.net

If you incur an injury that will have an impact on accessing your exams or any aspect of your course, please contact Sheila Smith for advice sheila.smith@st-annes.ox.ac.uk

If you have a physical health condition that has a substantial and long-term (lasting or likely to last 12 months or more) adverse effect on daily activities please consider contacting the Disability Advisory Service https://www.ox.ac.uk/students/welfare/disability?wssl=1

In an emergency dial 999 (then please inform the Lodge so they may direct the emergency service to your location)
For urgent but non-emergency mental health advice dial 111 or visit 111.nhs.uk

If you experience a mental health crisis at the weekend, you can get support with Oxford Safe Haven
Oxford Safe Haven is an out-of-hours, non-clinical space offering crisis support, signposting, and safety planning and listening support.  Open on Friday, Saturday, Sunday & Monday from 6pm until 10pm.  Referral line is open from 5pm on the day of the service, last entry is 9pm.  You must call first.
Tel: 01865 903 037
https://www.oxfordhealth.nhs.uk/service_description/oxford-safe-haven/  

If you need to talk to someone in confidence at any time on email, telephone or face to face you can contact Oxford Samaritans are available 24/7
If something’s troubling you, get in touch by telephone, email or visit to speak to someone face to face, even if you are worried about someone else.
Call free 116 123
Email: jo@samaritans.org
Web: https://www.samaritans.org/how-we-can-help-you
Visit the Oxford branch: Samaritans Oxford, 60 Magdalen Road, Oxford, Oxfordshire, OX4 1RB Tel: 01865 722 122
Open 7 days a week 8:00am – 10:00pm (Wheelchair accessible)

For mental health concerns e.g. sleep disturbance, anxiety and panic attacks, low mood, depression, and suicidal thoughts contact the College Doctor

Dr Leaver and Partners, Jericho Health Centre, New Radcliffe House, Walton Street
(T) 01865 311234 / (T) 111 out of hours
https://www.leaverandpartnersjericho.nhs.uk/

Or the College Nurse
Clare Woolcott
Drop-in at 27 Banbury Rd, Ground Floor
Available weeks 0-9, Mon 8:30am-midday, Tues 12:30-4pm, Weds 10:15am-midday, Thurs & Fri 12:30-4pm
(T) Contact via Lodge 01865 274800
Email: st-annesnurse@nhs.net

For any welfare concern for yourself or another student you may contact the Dean of Welfare.  If you’re unsure where to access support, struggling with college life, experiencing family issues including estrangement and concern around returning home for vacation, feeling overwhelmed or if you’re experiencing harassment.
Available weeks -1-10 Tues 9am-4pm, Weds 9am-2pm, Thurs 9am-2pm, Welfare Office, adj. 50 Woodstock Rd (T) 01865 274881
Email: dean.welfare@st-annes.ox.ac.uk

The University Counselling Service offers free and confidential support, not an emergency service.  Make an appointment by phone or email.  Duty counsellor telephone calls as well as 1:1 consultations to students during opening hours.  Podcasts and resources available on the website: www.ox.ac.uk/students/welfare/counselling
Tel: 01865 270300
Email: counselling@admin.ox.ac.uk
3 Worcester Street, Oxford OX12BX

For student-led telephone support during the evening you can contact Nightline
Independent listening, support and information service run for and by students of Oxford.  Whatever’s on your mind, we’ll listen.
Available 8pm-8am weeks 0-9
(T) 01865 270 270
oxfordnightline.org

JCR & MCR Student Peer Supporters & Welfare Reps
Students trained to listen and advise on options for further support if you’re homesick, feeling isolated, feeling low or worried or have concerns about any aspect of college life.
Available weeks 0-8, contact by email
Welfare Reps: Ruby Gold (JCR), Nick Bonsall (JCR), Alice Spiers (MCR), Nicole Eichert (MCR), Hannah Zillessen (MCR)
Peer Supporters: Anna Sharpe, Theo Davies, Gbenga Chesterman, Nick Bonsall, Ruby Gold, Grace Tierney (JCR)

For academic, welfare, financial and accommodation related issues you can contact Oxford University Student Union.
Weeks 1-8 you can drop into the SU and speak to one of the advisors without an appointment if one of our team is free Monday – Thursday 10:00am – 4:00pm
https://www.oxfordsu.org/wellbeing/student-advice/
4 Worcester Street, Oxford, OX1 2BX
Tel: 01865 288452
enquiries@oxfordsu.ox.ac.uk

If you have a mental health condition that has a substantial and long-term (lasting or likely to last 12 months or more) adverse effect on daily activities please consider contacting the Disability Advisory Service https://www.ox.ac.uk/students/welfare/disability?wssl=1

The University Counselling Service offers free and confidential support, not an emergency service.  Make an appointment by phone or email.  Duty counsellor telephone calls as well as 1:1 consultations to students during opening hours.  Podcasts and resources available on the website: www.ox.ac.uk/students/welfare/counselling
Tel: 01865 270300
Email: counselling@admin.ox.ac.uk
3 Worcester Street, Oxford OX1 2BX

NHS Talking Space Plus 
Offering a range of FREE talking therapies to over 14,000 people a year across Oxfordshire. Part of the NHS, offering services to patients registered with an Oxfordshire GP. https://www.oxfordhealth.nhs.uk/talkingspaceplus/

University Counselling Service
Podcasts, advice and resources available to students including (but not limited to) adjusting to university life, exam preparation, pressure to be perfect, sleep difficulties, can’t work, living with a disability, sexuality and sexual identity, gender and transgender, surviving past and recent traumatic events, suicidal feelings, depression, anxiety and panic attacks, bereavement and grief.
www.ox.ac.uk/students/welfare/counselling

Students Against Depression
A website offering advice, information, guidance and resources to those affected by low mood, depression and suicidal thinking. Alongside clinically-validated information and resources it presents the experiences, strategies and advice of students themselves – after all, who better to speak to their peers about how depression can be overcome?
https://www.studentsagainstdepression.org/

Apps to support mental health
The NHS provides information on a range of Apps that can support people experiencing low mood, anxiety, depression, self-harm, suicidal thoughts
https://www.nhs.uk/apps-library/category/mental-health/

University Sexual Harassment and Violence Support Service
www.ox.ac.uk/students/welfare/supportservice
Free support and advice to any student affected by sexual harassment or violence, whether the experiences happened in Oxford or elsewhere, recent or in the past.  Contact an advisor at supportservice@admin.ox.ac.uk
The service is open throughout the academic year

External Sexual Harassment and Violence Support
Oxfordshire Sexual Abuse and Rape Crisis Centre – for women
Survivors UK – for men dealing with the effects of sexual violence

Sexual Health Clinics Oxfordshire
Offering a full range of services – genitourinary medicine (GUM) and contraception, testing for and treatment of sexually transmitted infections (STIs), all contraception types including emergency contraception, advice on safer sex, relationships, drug use or other health related issues, and HIV care.
Churchill Hospital, Old Road, Headington, Oxford OX3 7LE
T:01865 231231 (phones answered 0900 – 1700 Monday to Thursday and 0900 –  1600 on Friday; please call between 0900 – 1300 for appointments and test results)
https://www.sexualhealthoxfordshire.nhs.uk/

For medical concerns e.g. sexual health support you may contact the college Doctor
Dr Leaver and Partners, Jericho Health Centre, New Radcliffe House, Walton Street
(T) 01865 311234 / (T) 111 out of hours
https://www.leaverandpartnersjericho.nhs.uk/

Or the college nurse
Clare Woolcott
Drop-in at 27 Banbury Rd, Ground Floor
Available weeks 0-9, Mon 8:30am-midday, Tues 12:30-4pm, Weds 10:15am-midday, Thurs & Fri 12:30-4pm
(T) Contact via Lodge 01865 274800
Email: st-annesnurse@nhs.net

If you have a physical or mental health condition that has a substantial and long-term (lasting or likely to last 12 months or more) adverse effect on daily activities please consider contacting the Disability Advisory Service for information and support on a range of issues including teaching adjustments, human support (also known as non-medical help), reasonable adjustments to the built environment, IT equipment and study technology, travel between study sites, examinations and assessments, libraries.
https://www.ox.ac.uk/students/welfare/disability?wssl=1
3 Worcester Street, Oxford, OX1 2BX
Tel: 01865 280459
Email: disability@admin.ox.ac.uk

For matters relating to disability or ongoing health conditions; exam arrangements; if you have declared a disability or think you may need to, you may contact Sheila Smith
Disability Co-ordinator & Deputy Academic Registrar
Available year-round, Mon 8:30am-midday, Tues 12:30-4pm, Weds 10:15am-midday, Thurs & Fri 12:30-4pm, 1st Floor Hartland House
Tel: +44 (0) 1865 274840
Email: sheila.smith@st-annes.ox.ac.uk

For academic, welfare, financial and accommodation related issues you can contact Oxford University Student Union.
Weeks 1-8 you can drop into the SU and speak to one of the advisors without an appointment if one of our team is free Monday – Thursday 10:00am – 4:00pm
https://www.oxfordsu.org/wellbeing/student-advice/
4 Worcester Street, Oxford, OX1 2BX
Tel: 01865 288452
Email: enquiries@oxfordsu.ox.ac.uk

The Citizens Advice Bureau offer free confidential advice online, over the phone or in person to everyone, about debt and money, benefits, work, housing, family, law and courts, immigration, health, consumer issues.
https://www.citizensadvice.org.uk/
95 St Aldates, Oxford, OX1 1DA
Tel: 0300 330 9054

The College Treasury can assist with any financial concerns relating to Battels, change to personal or family finances that may affect you in college, if you are estranged from your family, or if you’re experiencing financial hardship
anita.green@st-annes.ox.ac.uk
Ground Floor, Hartland House

For financial related issues you can contact Oxford University Student Union.
Weeks 1-8 you can drop into the SU and speak to one of the advisors without an appointment if one of our team is free Monday – Thursday 10:00am – 4:00pm
https://www.oxfordsu.org/wellbeing/student-advice/
4 Worcester Street, Oxford, OX1 2BX
Tel: 01865 288452
Email: enquiries@oxfordsu.ox.ac.uk

The Citizens Advice Bureau offer free confidential advice online, over the phone or in person to everyone, about debt and money.
https://www.citizensadvice.org.uk/
95 St Aldates, Oxford, OX1 1DA
Tel: 0300 330 9054

You can approach the Dean of Welfare or College Nurse with any welfare concern, and to explore where to get support

If you’d like to speak to a student for advice about where to seek support, you can approach one of the welfare reps or a peer supporter

If there is someone better placed to advise and support you, we will put you in touch with them.